Job Description

Our friendly clients in Southampton are looking for an exceptional candidate for their Customer Care Manager role. This role will involve; acting as the face of the business; managing client expectations; pro-actively manage appointments and client visits; health and safety; management of the end to end client experience; account management; practice administration.

The ideal candidate will have the following:

• A minimum of 2 years reception and / or customer service experience (essential)

• Previous veterinary reception experience (preferable)

• Management experience (preferable)

• Excellent communication skills, both written and verbal

• Proven track record of maintaining good working relationships with clients and staff

• Excellent leadership skills

• Outstanding telephone manner with the ability to build rapport with clients

• Excellent organisation and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure

• Self-motivated and able to work on own initiative

• Excellent attention to detail

• Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook

If you have these qualities then this could be the role for you!

Benefits and Details:

• Full time role

• 40 hours per week

• 1:4 weekends

• Supportive environment and a great place to work

• Free lunch Fridays

• Cycle to Work Scheme

• 5% pension contribution

• 28 days holiday including bank holidays

• Salary up to £24,000 pa (dependent on experience)

You would be joining a high quality, affordable veterinary healthcare provider who offer a full range of small animal veterinary services to clients, operating a mixture of appointments/walk-ins.

To apply for this role or find out some more information please submit your CV to Emily Phillis at Gardner Llewelyn Group.

Contact Email: ephillis@glvets.com

Contact Number: 0117 3293 900