|Location:||Southampton in Hampshire|
|Specialism:||Animal Health / Small Animal Practice - Animal Health|
|Salary:||£19,000 - £24,000 / per annum|
|Contract info:||Subject to experience|
Our friendly clients in Southampton are looking for an exceptional candidate for their Customer Care Manager role. This role will involve; acting as the face of the business; managing client expectations; pro-actively manage appointments and client visits; health and safety; management of the end to end client experience; account management; practice administration.
The ideal candidate will have the following:
A minimum of 2 years reception and / or customer service experience (essential)
Previous veterinary reception experience (preferable)
Management experience (preferable)
Excellent communication skills, both written and verbal
Proven track record of maintaining good working relationships with clients and staff
Excellent leadership skills
Outstanding telephone manner with the ability to build rapport with clients
Excellent organisation and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
Self-motivated and able to work on own initiative
Excellent attention to detail
Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook
If you have these qualities then this could be the role for you!
Benefits and Details:
Full time role
40 hours per week
Supportive environment and a great place to work
Free lunch Fridays
Cycle to Work Scheme
5% pension contribution
28 days holiday including bank holidays
Salary up to £24,000 pa (dependent on experience)
You would be joining a high quality, affordable veterinary healthcare provider who offer a full range of small animal veterinary services to clients, operating a mixture of appointments/walk-ins.
To apply for this role or find out some more information please submit your CV to Emily Phillis at Gardner Llewelyn Group.
Contact Email: email@example.com
Contact Number: 0117 3293 900