Practice Manager | Middlesex

An exciting opportunity has arisen for a Practice Manager to join our client’s team at a small animal practice in Middlesex.

This is a brand-new role responsible for supporting the non-clinical day-to-day running a busy practice as well as managing and leading a team of Veterinary Surgeons, Nurses and support staff.

The successful candidate will carry out varied administrative and client care duties with a strong emphasis on leading and supporting the team, creating a one team approach onsite with your regional colleagues.

The Role

• Monday to Friday – no out-of-hours, weekends or bank holidays – 09:00am-5:30pm

Salary and Benefits

• Salary up to £40,000 depending on experience
• 5 weeks annual leave plus bank holidays
• Exclusive company discounts and rewards
• Access to the Employee Assistance Programme
• Improved Maternity and Paternity Leave

And more!

Responsibilities

• In this role you will assist with financial and operational performance of the hospital as well as the overall team performance and engagement
• Work to improve and maintain clinical standards, in line with the RCVS Practice Standards Scheme
• Review rotas and ensure correct staffing levels, liaising with regional rota management to organise cover if needed, and ensure appropriate diary management
• Oversee the non-clinical day-to-day running and organisation of the Hospital services and team, including building and equipment maintenance and stock control
• Monitor TOIL and time management + night staff commission
• Maintain correct Health and Safety protocols and documentation
• All aspects of line manager duties to include managing individual and team performance; conducting reviews such as 1:1 catch ups, probation reviews, etc
• Explore, review and implement any essential changes following team or client feedback, as required, replying to complaints
• Organise and minute staff meetings, including critical event reviews and clinical audits
• Oversee the debt management and accounts, direct line management of the accounts administrator

Skills and Experience

• The successful candidate would need to consistently demonstrate strong organisational and leadership skills, with a keen eye for detail and a passion for developing their colleagues and the practice
• A natural leader, who is proactive, approachable and able to communicate confidently with people at all levels, building strong relationships with both colleagues and clients
• You would need to be confident in your own abilities to make balanced decisions under pressure; considering patients, owners and the business, and able to prioritise work based on deadlines and importance.
• Nursing or other veterinary background beneficial
• Previous, recent experience in a management/leadership roles required

If you are interested or would like to apply for this position, please submit your CV.